provided by
provided by FIZ Karlsruhe

New on STN

October 2017

INPADOC – New US Fee Payment Legal Status Codes

September 2017

New Emtree Thesaurus Version in Embase Expands Cell Line Names

September 2017

Taiwanese Chemical Substance Inventory Now Included in CHEMLIST

STN User Meetings

Wien, 21.11.2017
Madrid, 22.11.2017
Barcelona, 23.11.2017

This website uses cookies. Piwik is employed to analyze site usage.
If you wish to learn more about cookies or to opt out of usage analysis, please click on our privacy policy. Close

Consumer’s Right of Revocation/Right to Return the Goods

Web Databases

Consumer’s Right of Revocation*

The consumer shall be entitled to revoke his order without giving any reasons within two weeks. Notice of revocation has to be given in text form (for example, by e-mail, fax or letter). The revocation period shall commence no earlier than one day after receipt of the present instruction, however, not before access has been granted and not prior to FIZ Karlsruhe fulfilling its information obligation pursuant to art. 312c para. 2 BGB in conjunction with art. 1 para. 1, 2 and 4 BGB-InfoV and all other obligations pursuant to to art. 312e para. 1 clause 1 BGB in conjunction with art. 3 BGB-InfoV. If the consumer has not received this instruction prior to the conclusion of the contract, the revocation period shall be one month. The revocation period shall be deemed observed if notice of revocation is given within this period. This right of revocation shall prematurely expire if the consumer has used the granted access authorization or IP address prior to the end of the revocation period.

Notice of revocation has to be given to the following addresses:

E-mail: service(at)fiz-karlsruhe(dot)de
Fax: (+49) 7247 808 132
Letter: Fachinformationszentrum (FIZ) Karlsruhe
Service
Hermann von Helmholtz-Platz 1
76344 Eggenstein-Leopoldshafen
Germany

 

End of instruction on right of revocation

----------------------------------------------------------------------------------------------------------------------

Products sent by consumer if an order has been placed online

Right to Return the Goods* (if goods have been sent, for example books, CD-ROM, etc.)

The customer may return the goods without giving reasons within two weeks. The deadline for returning goods shall commence one day after receipt of this instruction in text form (for example, by letter, fax, or e-mail), however, not before the customer has received the goods and not prior to FIZ Karlsruhe fulfilling its information obligations pursuant to art. 312c para. 2 BGB in conjunction with art. 1 para. 1, 2 and 4 BGB-InfoV and all other obligations pursuant to art. 312e para. 1 clause 1 BGB in conjunction with art. 3 BGB-InfoV. If the customer has not received this instruction prior to the conclusion of the contract, the deadline shall be one month. The deadline shall be deemed observed if the goods are sent back within this period. In any case, FIZ Karlsruhe shall bear the costs and risks of the return.

The goods have to be returned to the following address:

Fachinformationszentrum (FIZ) Karlsruhe
Service
Hermann von Helmholtz-Platz 1
76344 Eggenstein-Leopoldshafen

Germany

E-Mail: service(at)fiz-karlsruhe(dot)de
Fax: (+49) 7247 808 132

 

Consequences of the Return*

In case of an effective return, FIZ Karlsruhe shall restitute to the customer any payments he/she may already have made for the returned goods. If the goods have been deteriorated, FIZ Karlsruhe may claim a compensation for a decrease in value, provided that such decrease in value is not exclusively due to the customer’s inspecting the goods in a manner the customer could have performed in a shop. Besides, the customer may avoid the obligation to compensate for the decrease in value due to a deterioration resulting from his using the goods in accordance with their intended purpose by not using the goods as if they were his property and by refraining from any action that might reduce the goods’ value.

Obligations of reimbursement have to be fulfilled within 30 days. The deadline for the customer shall commence upon sending back the goods, for FIZ Karlsruhe upon receipt of the returned goods in flawless condition.

 

End of instruction on the right to return the goods

 

* only for Customers in Germany