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provided by FIZ Karlsruhe
New STN - Version One

What’s New

April 2017

Latest Release of New STN Enhances Search History and Expands Database Coverage

October 2016

Latest Release of New STN Extends Export to Excel Support to 28 More Databases

Press Releases

November 2015

FIZ Karlsruhe and Thomson Reuters Advance Chemical Structure Patent Search

August 2015

New STN® Breaks Ground with Markush Structure Search and Enhanced Content for Intellectual Property Exploration and Research

Mentions

Im chemischen Strukturraum
T. Stengel, A. Barth, H. Kraut, P. Löw in Nachrichten aus der Chemie, Juni 2016

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New STN – Remaking a Classic While Keeping the Classic
Online Searcher Magazine,
March/April 2016

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First Look - New STN - Big Data Creates Chemistry Without Limits
Anthony Trippe’s blog entry, Patinformatics, LLC, August 17, 2013

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STN Version One: New Searching Platform Under Development
Information Today, Inc., January 24, 2013

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Helpdesk

The experienced searchers and scientists from our help desk provide expert assistance free of charge. They will be happy to answer your questions about the STN command language, on how to develop effective search strategies,on database content topics, questions about accessing STN, and many more. There are also a number of STN representatives available around the world who offer similar support and service in your language.

 

Users in Europe should contact STN INTERNATIONAL - FIZ Karlsruhe at: 
Phone:  (+49) 7247 808555
If the help desk phones are busy, you will be automatically connected to our voice mail service, where you can leave a message. We will reply as soon as possible.
Fax: (+49) 7247 808259
E-mail: helpdesk(at)fiz-karlsruhe(dot)de or feedback form

Helpdesk hours of operation are from:
8:00 a.m. - 6.00 p.m. (CET) Monday - Friday 

 

Users in North America should contact STN INTERNATIONAL - CAS Customer Center at:
(+1) 8007534227 (North America)
(+1) 6144473700 (outside North America)
Option 2 (8 a.m. - 6 p.m.): General information or account-related questions
Option 3 (8 a.m. - 8 p.m.): Assistance with search strategies, database content or using a product
Option 4 (8 a.m. - 6 p.m.): Technical assistance with software setup, installation and configuration
E-mail: help(at)cas(dot)org

Helpdesk hours of operation are from:
8:00 a.m. - 8.00 p.m. (U.S. Eastern Time) Monday - Friday 

 

Users in Japan should contact JAICI (Japan Association for International Chemical Information) STN Japan
Phone: (+81) 359783601 (Technical Service)
(+81) 359783621 (Customer Care)
Fax: (+81) 359783600
Helpdesk Page

 

FIZ Karlsruhe Helpdesk